Return Policy
We value you as our customer. We want your DAPHNE garments to serve you for many years.
Your garments are specially made or ordered for you.
We accept returns and exchanges only on standard sized garments, in new condition, which have not been altered, worn, washed or damaged, All tags must be attached. Returns may be made for credit, or refund within 20 days of the shipment. Returns made after 21 days will receive a credit. Returns after 30 days will not be accepted.
The cost of the item will be credited to the card you used at the time of purchase less a 3% processing fee.
Shipping and handling charges for returned merchandise are non-refundable.
Custom garments made to specific instructions are non-refundable/exchangeable. We make every effort to assure customers are satisfied with their garment. Our tailoring services are offered to achieve the best possible fit. Alteration charges may apply.
Sale Items
Sale items are final sale and are not returnable.
If a garment is returned for exchange or alteration, please contact us at sales@daphnelargersizes.com. Please contactus before shipping garment.
Our return address is:
DAPHNE Studio
307 West 38th St
Suite 923
New York, NY 10018
If you do not have the packing slip, please include the following information with your return:
- Your name, email address and billing address
- The name, address, and zip code of the person who placed the order, if it was a gift
- The original purchase price and approximate date of the purchase
- The item number of the merchandise, if available
- The problem with the merchandise and if you want to be refunded, or have the item exchanged for a different size or color.
It is recommended to contact us before shipping.
Thank you.