Customer Service

Checkout
All the items that you have in your shopping bag will appear as your order during Checkout. If you do not want to purchase all items listed, simply edit your shopping bag first.

Methods of payment
Please note: Prices shown are in U.S. dollars only.
We accept the following credit cards:

• Visa
• MasterCard
• Discover
• Gift Certificates

Your credit card is not charged nor verfied online. To avoid any processing delays, please be sure to correctly enter your credit card number and expiration date, and that the billing name and address you entered match your credit card statement exactly.

Your order will not be placed if you do not click "Order Now." Your credit card will not be charged until your order is shipped.

Unfortunately, we are unable to accept cash through the mail.

Tax policy
Daphne collects sales tax for purchases shipped to New York state residents.

Shipping and Handling
We ship to all fifty United States and the following U.S. territories; American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. Normal standard shipping costs apply to orders to U.S. territories.

Express delivery is not available to U.S. territories.

We do ship internationally. Customers are responsible for all duties charged by their countries. International shipping charges are determined by the cost, size and weight of the item(s). Unfortunately, we cannot determine the actual cost until the shipment is made.

Since many of our garments are custom made, shipping time for your order is approximately 7-10 days. Once your order has been completed, you will receive an email confirmation with an estimated shipping time. We will not charge your credit card until we have shipped your order.

Ground (Standard Delivery)
Orders should arrive within 7 to 10 days from the time it is shipped from us. Standard delivery is available for shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, Rural Routes, APO, or FPO addresses. All standard deliveries are handled by Airborne Express.

We ship through The United States Postal Service (USPS). Please let us know if you prefer another delivery service.

3-Day, 2nd Day and Overnight Shipping
Order will arrive 3 days, 2 days or 1 day, respectively, from the time it is shipped from us. Express delivery is not available for shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, Rural Routes, APO, or FPO addresses.

Shipping Outside of Continental United States
For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii, or APO addresses, our standard is First Class mail through the United States Postal Service.

Click here to view our Sizing and Fit Chart. You may also click the “Sizing & Fit” button in the top menu to access this information at any time.

If you're not sure, or if you have any questions about sizing, please give us a call at 212-877-5073, or toll free at 888-812-8088.

We accept return of items that have not been worn, altered or washed. All tags must be attached. You may return any full price item purchased, in original condition, for a full refund within 15 days of the delivery date.

Shipping and handling charges for returned merchandise are non-refundable.

Proof of purchase, such as a copy of original purchase, is required for reimbursement of the full purchase price.

SALE ITEMS
Sale items are final sale and are not returnable.

Return or Exchange an Item by Mail
You may send the item back to us at the address below using any method. Once we receive your package, we will promptly exchange the item or refund as you instruct. Unfortunately, we cannot refund the shipping charge.

Our return address is:
Daphne Studio
307 West 38th St
Suite 923
New York, NY 10018

If you do not have the packing slip, please include the following information with your return:

• Your name and billing address
• The name, address, and zip code of the person who placed the order, if it was a gift
• The original purchase price and approximate date of the purchase
• The item number of the merchandise, if available
• The problem with the merchandise and if you want to be refunded, or have the item exchanged for a different size or color.

Main No: 212-877-5073
Toll Free: 888-812-8088

Email: sales@daphnelargersizes.com

• Sales tax will not be applied for the purchase of a gift certificate.
• Daphne will not be responsible for lost or stolen gift certificates.
• Daphne gift certificates are non-refundable and are not redeemable for cash